MonkeyLearn by Medallia applies machine learning to analyze customer feedback across surveys, reviews, and support tickets at scale. The platform automatically categorizes text data, detects sentiment polarity, and identifies emerging themes without manual coding. CX teams use these insights to measure NPS drivers, product sentiment, and service quality trends. HR departments leverage employee feedback analysis for engagement monitoring and culture assessment. Key differentiators include custom model training, real-time dashboards, and API integrations with CRM and helpdesk systems. By automating text analysis, MonkeyLearn helps organizations respond faster to experience-related risks and opportunities.