Aivo provides enterprise-grade conversational AI that unifies customer interactions across WhatsApp, Facebook Messenger, web chat, and more into a single platform. Their hybrid approach uses AI for instant responses to common queries while seamlessly escalating complex issues to agents with full context. The system's speech recognition and natural language understanding support 35+ languages, making it ideal for global brands. Retail and banking customers leverage Aivo for personalized product recommendations, appointment scheduling, and transaction support through conversational interfaces. Advanced features include sentiment analysis to detect frustration, automated post-interaction surveys, and integration with payment gateways for complete in-chat transactions. Implementation specialists ensure the solution aligns with specific business workflows and compliance requirements.